Diversity and Inclusion Policy

Purpose:

At Vitality Club, we are dedicated to honouring the uniqueness of each client, ensuring they are treated with the utmost respect and dignity. We pledge to foster an environment where clients can act independently, make informed choices, and actively participate in their community. This commitment is rooted in our organisational values: viewing every day as a gift, fostering a sense of family, and demonstrating leadership in everything we do. Our approach aligns with the Aged Care Standards, particularly the emphasis on a person-centred approach, ensuring that our services are tailored to meet the individual needs and preferences of our clients.

Scope:

This policy applies to all employees, contractors, volunteers, clients, and stakeholders of Vitality Club. It is crafted in accordance with the Aged Care Quality Standard 1 (Customer dignity and choice), the Home Care Packages Programme Operational Manual, and the Charter of Aged Care Rights.

Policy Statement:

Vitality Club is committed to nurturing our clients' sense of identity, with our staff playing a pivotal role in facilitating this process. We embrace the diversity of our clients, including differences in background, culture, and ability, and encourage clients and their families to share their experiences, fostering a rich, understanding community that reflects our values.

Principles:

We employ inclusive practices to ensure the well-being of our clients and their families, providing them with the support they need to access all services offered by Vitality Club. Our approach is guided by our organisational values, which emphasise respect, understanding, and the importance of treating every interaction as an opportunity to make a positive impact.

Inclusive Practices:

Vitality Club staff are committed to:

  • Engaging with clients and their families to understand their cultural traditions, customs, and beliefs, thereby providing culturally competent services that enhance the client experience.

  • Collaborating with families and clients' representatives to deliver care that not only meets the clients' needs but also aligns with their cultural beliefs.

  • Raising awareness and appreciation for Australia's indigenous and multicultural heritage, reflecting the diversity of our clients and their families.

  • Respecting each client's background, gender, unique qualities, and abilities, ensuring their right to inclusive services is upheld.

Communication:

We prioritise open, respectful communication, actively listening to our clients' feedback, concerns, and suggestions. Our commitment to transparency and cultural sensitivity fosters a strong, trusting relationship, integral to our person-centred approach.

Staff Recruitment and Professional Development:

Vitality Club aims to recruit a diverse workforce that mirrors the cultural diversity of our community. Our staff members receive continuous training to enhance their understanding and appreciation of cultural, LGBTQI, and disability-related issues, equipping them to challenge discrimination and provide exceptional care.

Complaints and Resolution Policy:

We offer a clear, accessible process for clients to raise concerns about diversity, inclusion, or cultural needs not being met. Our organisation is dedicated to resolving these issues promptly and fairly.

Continuous Improvement Policy:

Recognising the ongoing nature of our diversity and inclusion goals, we regularly review our policies and practices to identify improvement areas, taking proactive steps to enhance our support to clients.

Inclusion Support Agencies:

Vitality Club accesses multicultural support workers and utilises translation services to assist clients from diverse backgrounds, ensuring effective communication and support.

Conclusion:

Vitality Club is committed to creating a diverse and inclusive environment that respects and values the individuality of all clients and staff. By embracing our values of family, leadership, and the gift of every day, we strive to provide superior care and support, continually seeking ways to improve our diversity and inclusion efforts.

This policy will be regularly reviewed and updated as necessary to ensure its alignment with our commitment to excellence in care and service.

Last Updated Feb 2024